Virtual Rising

Booking Terms & Conditions

General Terms & Conditions

Upon placing a booking, you are accepting the following Terms & Conditions.
By using our web site or entering our premises you agree to accept and abide by our Privacy, Website Use & Safeguarding Policies. Copies are found online within our website or available upon request.
All visitors to Virtual Rising must complete a waiver regardless if they are participating in activities or not.
By making a booking you accept full responsibility for your entire group and confirm that you are at least 16 years of age. You confirm that you and your group agree to abide by these terms and conditions.
All pricing is stated in GBP Pounds Sterling and inclusive of any tax.


Bookings

By booking with the Virtual Rising you confirm your commitment to attend your booked slot on the live booking system.
Full payment of all applicable fees is required upon making a booking.
We recommend booking early for the best choice of dates and time slots.
Most of our attractions are available for same-day online booking subject to availability.
Please arrive 15 minutes prior to your bookings scheduled time for check-in.
If you arrive after your scheduled time then Virtual Rising cannot guarantee you will receive your full allocation of time for your scheduled activity. Virtual Rising will not refund or recompense any time lost due to lateness. Please contact us at the earliest should you believe you may be late so we can advise or offer the best possible solutions to you.
You may transfer the name on your booking to another party provided notice is given at least 24 hours in advance. You may not re-sell or transfer a booking for a fee or commercial purposes. Breach of this condition will result in all parties being refused admission to the premises.
Promotional bookings and vouchers cannot be used in conjunction with any offers.
To assist with Covid-19 precautions we cannot accommodate, inside of the building, persons who arrive more than 15 minutes early before their time slot - to avoid any booking overlap and allow for sufficient cleaning time.


Gift Vouchers

Once purchased Virtual Rising Gift Vouchers are automatically generated and sent to your email address.
Virtual Rising Gift Vouchers can be redeemed by making an online booking or by phone & web chat with our team.
Gift Vouchers are valid for 12 months from the moment when successful payment is received.
Gift Vouchers may be used as part or full payment against any of our experiences, products or offers available. Any remaining Gift Voucher balance will stay valid until its expiry date.
Gift Vouchers may not be refunded, resold, or exchanged for cash value.


Cancellations and Refunds

Store credit or free rescheduling will be issued for all reservations canceled at least 48 hours in advance of a scheduled booking.
To cancel your booking please send us an email to play@virtualrising.studio. Webchat, social media & telephone voicemail messages will not be deemed sufficient methods of notification to cancel or amend a booking.
Cancellations requested less than 48 hours before the scheduled booking bears the full cost of the booking.
Bookings paid by gift vouchers will be credited back to the balance of the voucher used subject to the appropriate notification given.
In the event of a force majeure, Virtual Rising cannot be held responsible for cancellations as those are due to reasons outside of our control. In such an instance we will endeavour to re-arrange the booking for another date where possible or offer gift vouchers to the amount matching the original value of the booking.


Party Bookings

For the avoidance of doubts party bookings are followed with general Terms & Conditions with the addition of below-listed clauses.
The minimum age for participating guests is 7. Guests younger than 7 will not be allowed to take part in activities.
Parties are welcome to bring/order their own food for consumption inside the foyer - but drinks are to be purchased at the venue and cannot be brought from the outside.
We require full payment in advance to secure your chosen date and time however Virtual Rising provides extended terms including; free cancellation with a full refund for up to 5 days prior to the chosen date. Party cancellations made between 5 days and 1 day prior to the booking will be subject to 50% refund. Party bookings cancelled less than 1 days prior to the booking date bears the full cost of the booking.
Everyone attending the event will have to complete the waiver.


Age Restrictions

Our attractions should be suitable for most over the age of 7+ however staff discretion will still be used if a child is too small to ride or to fit our VR headsets. Persons under 7 are not permitted on the virtual reality headsets but may form part of a group whilst accompanied by an adult and use other suitable attractions or spectates.
Customers under 12 must always be accompanied by an adult/guardian/party organizer over the age of 16.
Virtual Rising takes no responsibility for children left unattended.
Virtual Rising offers a variety of software titles with a range of genres and ratings. Our team can provide helpful recommendations regarding content, but it is the sole responsibility of the parent/guardian of any visitor under the age of 18 to ensure that the content selected by them is deemed appropriate.
Parents or guardians accompanying children are responsible for their behaviour. Children must not be left unattended. Children are subject to the same terms and conditions regarding behaviour and safety as adults.
If you have concerns about your ability to attend your booking or the suitability of equipment and usability of your attendee then you should attempt to contact the company at the earliest available opportunity to discuss your options.


Behaviour

Virtual Rising will not tolerate any behaviour that is rude, abusive, intimidating or threatening to either its staff or other customers. Any customer behaving in an unacceptable manner will be warned any may be asked to leave the premises. If you are asked to leave the premises your booking will be cancelled and you will not receive any refund.
Abusive or violent behaviour will be reported to the police.
It is not permitted to be under the influence of drugs or alcohol when using a virtual reality headset. Virtual Rising Ltd reserves the right to suspend or cancel a booking without a refund at our staff's discretion on suspicion of non compliance with this policy.
Virtual Rising is also not responsible for injury or harm caused by property or equipment which has been damaged by you or your group behaving inappropriately or dangerously.
Intentional damage or destruction of company property will be reported to the police.


Health Advisory

Activities at Virtual Rising Ltd include using virtual reality headsets and moving motion platforms or attractions. The majority of individuals experience VR with no side effects.
The company endeavours to do its utmost to minimise the risks and encourages short breaks from headset use over a prolonged session.
Virtual Rising Ltd encourages all users to fully understand the contents within the Important Information & Waiver document that is required to be accepted upon entering a Virtual Rising Ltd premises.
The company reserves the right to refuse service to any customer that demonstrates an inability or unwillingness to follow health and safety information and general guidance on our equipment


Refunds & Ammendments

Virtual Rising endeavours to be flexible and family friendly. Please contact our team at the earliest opportunity should you need to amend or cancel your booking.
Our system will only allow one booking per time slot as to facilitate good working practice during Covid-19 precautions. You may increase the number of players for your booking by speaking with us directly subject to availability.
You may reschedule your booking without charge upto 48 hours prior to your original timeslot.
You may cancel your booking - If you notify us:

  • at least 14 days in advance of your booking, Virtual Rising will issue a full refund.
  • at least 7 days in advance of your booking, Virtual Rising will issue a 50% refund.
  • At least 2 days in advance of your booking, Virtual Rising will be unable to issue a refund, and you may reschedule your booking or accept the value of your booking as store credit.
  • Less than 48 hours in advance of your booking bears the full cost of your booking.